Results and store credit will be sent to you by email, after your property has been received and evaluated. If you reject our offer we will return the goods to you at your cost. Goods will be held until payment is received.
Goods (including but not limited to gem stones) unclaimed within 90 days will be donated to a charity of Jill Platner’s choice and will not be refunded. Store credits are valid for 1 year. 
Jill Platner Inc. is not responsible for damage to or loss of your gemstones. We suggest removing any gems before shipping your jewelry.