What can I do if I am not satisfied with the amount I have been offered?
If you reject our offer we will return your goods to you upon your request. You will be responsible for all return shipping and insurance charges and goods will be held...
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Melt Your Gold
Why is my offer much less than what I paid for the item?
Other costs, aside from gold, are embedded in the price of an item when it's purchased. In this program, we are only and exclusively trading the gold content of your...
When will I receive my store credit?
Within 7 business days of receipt we will email you a store credit certificate, which is valid for one year, to be applied to any item at our retail store or on our and...
What is a Pennyweight?
20 Pennyweight (DWT) equals 1 ounce.
When and how do you calculate the offer?
Typically within 7 business days of receipt of your package, our production team will evaluate the karat of each piece of gold sent to us. We will find out how...
How will I know when you’ve received my gold/jewelry?
We will email you a receipt confirmation on the same day we receive your package.
What if my package gets lost?
Jill Platner Inc. will not be responsible for lost items and we strongly suggest that you bring your pieces to our retail store in New York City. If shipping, we recommend...
I don’t know how much my jewelry is worth. How much should I insure it for?
We suggest that you insure it for the original price paid for your piece or how much you would like to be reimbursed by the shipping carrier in case of package...
My jewelry has gem stones on it. Can I exchange them for store credit?
We will not pay for gem stones. We recommend that you remove them from your piece before sending it to us. If we receive stones, we will remove them from...
Can I send my silver or brass jewelry?
We will not pay for or recycle materials other than Gold and Platinum for this program.
Will testing damage my jewelry?
We will lightly scrape a few spots on your pieces. We will not break or cut them.
What is a karat?
Definition: The karat system is used to reveal the amount of pure gold found in an item. • 24 karat (24k) gold is pure gold. • 18k gold contains 18 parts gold...
VALUATION
Offers will be based upon the most recent closing market value of gold as reported by www.kitco.com on the day we test your goods (within 7 business days of receipt...
STORE CREDIT
Results and store credit will be sent to you by email, after your property has been received and evaluated. If you reject our offer we will return the goods to...
RETURN INSURANCE
You will be offered the fair market price for the gold you send to us as described below minus a 15% handling fee. If those goods are returned to you,...
TERMS & CONDITIONS
You must be 21 years old to conduct business with Jill Platner’s Melt Your Gold program. You must be the sole owner of any property offered to us, and you...