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Melt Your Gold

When will I receive my store credit?

Within 7 business days of receipt we will email you a store credit certificate, which is valid for one year, to be applied to any item at our retail store or on our and...

What if my package gets lost?

Jill Platner Inc. will not be responsible for lost items and we strongly suggest that you bring your pieces to our retail store in New York City. If shipping, we recommend...

What is a karat?

Definition: The karat system is used to reveal the amount of pure gold found in an item. • 24 karat (24k) gold is pure gold. • 18k gold contains 18 parts gold...

VALUATION

Offers will be based upon the most recent closing market value of gold as reported by www.kitco.com on the day we test your goods (within 7 business days of receipt...

STORE CREDIT

Results and store credit will be sent to you by email, after your property has been received and evaluated. If you reject our offer we will return the goods to...

RETURN INSURANCE

You will be offered the fair market price for the gold you send to us as described below minus a 15% handling fee. If those goods are returned to you,...

TERMS & CONDITIONS

You must be 21 years old to conduct business with Jill Platner’s Melt Your Gold program. You must be the sole owner of any property offered to us, and you...

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