Common Questions

How can I get my jewelry repaired?

Repair services for damaged and worn jewelry are provided upon request. You may come by the store or contact us with your repair needs.

When shipping an item, please package securely and be sure to print and include our "Repair” form (included below) with your jewelry.

Upon receipt and review of your item, we will contact you with an estimate of cost and time needed to complete your repair.


Repair Form 

What is your return policy?

Jewelry may be returned within 14 days of receipt for full refund. Please call (212) 324-1298 or email for further instructions. All special orders are final sale. 

Returned merchandise must be in original condition. 

For your protection, please package the item securely in a hard box with the original receipt and mail it to us via Parcel Post or any other insured delivery service. You will be notified by e-mail once your return is complete. Please allow 3-5 business days from when we receive your item for your refund (less any shipping costs) to post to your account.

Mail Returns to:  

Jill Platner - Returns
165 Crosby Street
New York, NY 10012 

Store Return Policy: The Jill Platner store does not issue refunds for returned merchandise. 
Store credit may be issued or items may be exchanged within 14 days of purchase when accompanied by a receipt. Merchandise must be in original condition. All special orders are final sale.

What methods of payment do you accept?

We currently accept American Express, Visa, MasterCard, Discover and PayPal.

What are my shipping options?

We ship all our packages through UPS

Shipping Method



2nd Day Air

Free to all 50 states

2 business days



Next business day

  • Our shipping rates include full retail value insurance for all items.
  • Note: all packages require an adult signature.

How do I care for jewelry?

Go to our Jewelry Care Guide page here

How do I measure the length of a piece?

Go to our Jewelry Care Guide page here

Can I get my piece in a different color or length?

Yes, but special orders cannot be placed through the website. Please contact the store directly and we’ll be happy to help you choose a color and or length. All special orders are final sale and may not be exchanged. Please allow 2- 4 weeks for your custom piece to be completed.

Do you ship internationally?

At this time orders placed through the website can be shipped to all 50 U.S. states. For international shipping please contact us at (212) 324-1298 or email and we will be happy to assist you.

What is 19k gold?

19k gold is an alloy containing gold, silver, and trace amounts of copper, and is not commercially available. Our special recipe, with its higher gold content, gives the gold a unique, rich color with a greenish hue.

Can I purchase a gift certificate?

Yes, online Gift Certificates are redeemable at and are valid for one year from the date of purchase. You may opt to have your Gift Certificate sent directly to the recipient via email or have it shipped.

When will I receive my order?

All items are made by hand in our studio and while we try to keep them in stock, some items have to be made to order and take longer to ship out. While we do our very best to complete your order in the given time, due to the hand crafted nature of the jewelry we cannot provide a guaranteed ship date. Should there be complications with your order, we will contact you immediately to give you an update on the status. If you need an item sooner than the given availability, or your order is particularly time sensitive, please contact us at (212) 324-1298 or

What is the material of the hand crocheted cord?

The material used is a durable thread that withstands exposure to the elements, including UV sunlight and saltwater.

How do I find an item on your site?

You may search for items by clicking on the “magnify glass” located in the top right hand corner of every page. Just type in the name of the piece that you’re looking for and press enter.