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Shipping & Returns

We offer complimentary shipping on purchases over $350

We ship all our packages through UPS 

Many of our pieces are available to ship immediately. However, some of our jewelry is made to order. Please allow 1-3 weeks for delivery. Feel free to contact us with any questions on delivery estimates.

Shipping Method Cost Delivery
2nd Day Air $20.00 to all 50 states 2 business days
Overnight $40.00 next business day
  • Our shipping rates include full retail value insurance for all items
  • Note: all packages require an adult signature

International Shipping

At this time orders placed through the website can be shipped to all 50 U.S. states. For international shipping please contact us at (212) 324-1298 or info@jillplatner.comand we will be happy to assist you.

Store Return Policy

Jewelry may be exchanged within 14 days of in store purchase and merchandise must be inoriginal condition. All special orders and sale merchandise are final sale. 

Please call (212) 324-1298 or email with further questions. 

Web Return Policy

Jewelry may be returned within 14 days of receipt for full refund and exchanged within 30 days of shipment. Please call (212) 324-1298 or email for further instructions. All special orders and sale merchandise are final sale. 
Returned merchandise must be in original condition. 

For your protection, please package the item securely in a hard box with the original receipt and mail it to us via Parcel Post or any other insured delivery service. You will be notified by e-mail once your return is complete. Please allow 3-5 business days from when we receive your item for your refund (less any shipping costs) to post to your account. 


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