Position Overview
Luxury Sales, Clienteling & Client Relations
This is a dynamic, customer-facing role that combines luxury retail sales, clienteling, POS and showroom operations, and event support. The ideal candidate is warm, organized, proactive, and excited to contribute to the growth of a small woman-owned luxury brand.
Key Responsibilities
• Deliver exceptional in-store and virtual customer experiences.
• Build and maintain meaningful relationships with clients, collectors, and VIP customers.
• Drive retail sales goals through both in-store selling and proactive clienteling efforts.
• Assist customers in product selection, sizing, styling and special orders
• Process online and in-store sales, exchanges and repairs.
• Respond to customer inquiries and resolve customer service issues as they arise.
• Develop a strong understanding of customer preferences and purchase history to provide personalized recommendations and cultivate repeat business.
• Develop a thorough knowledge of the Jill Platner collection, craftsmanship, and brand story.
Operations, Inventory & E-Commerce
• Support the day-to-day operations of the showroom.
• Maintain accurate product information, pricing, inventory levels, and customer records across all areas of the POS system (Shopify).
• Coordinate order fulfillment, shipping, and communication between customers and the production team.
• Maintain showroom presentation and visual merchandising standards, both in-store and online.
• Provide support for sales and marketing initiatives as needed (ie: social media content, photography, event materials, basic graphic design projects).
Events & Showroom Support
• Assist with trunk shows, events, and special projects.
• Support event preparation, setup, breakdown, and day-of event execution.
• Assist with event outreach and invitation efforts as directed.
Qualifications
• 2+ years of experience in luxury retail, fashion, jewelry, hospitality, gallery, or another customer-facing environment.
• Excellent communication and interpersonal skills.
• A natural ability to build relationships and create memorable customer experiences.
• Strong organizational skills and attention to detail.
• Ability to self-start, working both independently and as part of a team.
• Comfortable balancing customer-facing sales responsibilities with operational and administrative tasks.
• Experience with Shopify (or similar retail POS) and/or CRM platforms.
• Weekend availability is required.
