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Terms of Service


Jill Platner Inc. accepts the following credit cards for purchase via this website. American Express Visa MasterCard


Sales tax is automatically applied to purchases made within the State of New York. Sales tax also applies to shipping and handling charges in New York State. Appropriate tax charges will appear during your checkout.


We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept exchanges for unused, undamaged merchandise within 14 days of receipt for Jill Platner retail store credit. Store credits are available for use for 1 year from the date of issue and may only be used at the Jill Platner Inc retail store or via phone order.
Sale and special order merchandise are final sale.
Shipping charges are non-refundable.
All returns of merchandise purchased on this website require prior authorization.
Please call (212) 324-1298 or email for further instructions.
Jill Platner Inc. is not responsible for return merchandise lost or damaged in transit. We, therefore, suggest that you insure all parcels.


At this time orders placed at can only be shipped within the continental U.S., including Alaska and Hawaii (street addresses only). For international shipping inquires, please contact us directly (212) 324-1298

We ship all our packages through UPS

Shipping Method



2nd Day Air

$20.00 to all 50 states

2 business days



Next business day

  • Our shipping rates include full retail value insurance for all items.
  • Note: all packages require an adult signature.


Please call or email us to inquire about the status of your order: (212) 324-1298 or 

Many pieces are available to ship immediately. However, some of our jewelry is made to order. Please allow 1-3 weeks for delivery. Feel free to contact us with any questions on delivery estimates.


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