Refund policy

Non-sale jewelry may be returned within 14 days of receipt for full refund and exchanged within 30 days of shipment. 
Please call (212) 324-1298 or email info@jillplatner.com for further instructions.

All special orders and sale merchandise are final sale.
Returned merchandise must be in original condition. For your protection, please package the item securely in a hard box with the original receipt and mail it to us via Parcel Post or any other insured delivery service. You will be notified by e-mail once your return is complete. Please allow 3-5 business days from when we receive your item for your refund (less any shipping costs) to post to your account. 

Mail Returns to:
Jill Platner - Returns
165 Crosby Street
New York, NY 10012



Store Return Policy: The Jill Platner store does not issue refunds for returned merchandise. 
Store credit may be issued or items may be exchanged within 14 days of purchase when accompanied by a receipt. Merchandise must be in original condition. All special orders are final sale.