Heartvine

For silver jewelry, you’ll need a brass brush (preferred) or a bristle brush, liquid soap and a towel.

Place a few drops of soap directly onto the bristles and run brush under water.

Proceed to clean by scrubbing the jewel with medium pressure.
Always run the brush in the same direction; do not scrub back and forth. Once jewel has been scrubbed clean, rinse well.

Dry off the jewel thoroughly to prevent watermarks. Rinse brass brush making sure to remove all of the soap out of the bristles.
Soap left on brush will cause the bristles to harden and become unusable.

This technique works well with the finish Jill Platner uses on her silver jewelry, however we do not recommend that you clean other jewelry with this method.

Repair services for damaged and worn jewelry are provided upon request. You may come by the store or contact us with your repair needs.

When shipping an item, please package securely and be sure to print and include our "Repair” form (included below) with your jewelry.

Upon receipt and review of your item, we will contact you with an estimate of cost and time needed to complete your repair.

Yes, but special orders cannot be placed through the website. Please contact the store directly and we’ll be happy to help you choose a color and or length. All special orders are final sale and may not be exchanged. Please allow 2- 4 weeks for your custom piece to be completed.

19k gold is an alloy containing gold, silver, and trace amounts of copper, and is not commercially available. Our special recipe, with its higher gold content, gives the gold a unique, rich color with a greenish hue.

We offer complimentary shipping on purchases over $350. We ship all our packages through UPS. For rates visit our Shipping & Returns page.

For international shipping please contact us at (212) 324-1298 or info@jillplatner.com and we will be happy to assist you.

Store Return Policy
Jewelry may be exchanged within 14 days of in store purchase and merchandise must be in original condition. All special orders and sale merchandise are final sale.

Web Return Policy
Jewelry may be returned within 14 days of receipt for full refund and exchanged within 30 days of shipment.

For more info please visit our Shipping & Returns page.